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Mastering the Techno-Human Aspects of a Telehealth Visit 

Tue, 12/8/2020 at 11:00 am - Tue, 12/8/2020 at 12:00 pm (PST)

Offered through the University of Utah College of Nursing and hosted by Comagine Health, this Project ECHO® session highlights considerations and best practices for interacting with and leveraging technology in ways that are person-centered.

 Attendees will consider the key elements of team-based approaches to telehealth, focusing on the role of the nurse. The target audience for this session includes any staff  in the outpatient setting that is likely to support or participate in telehealth or virtual service delivery. Patients, families and caregivers may be invited to this session. However, the session is focused on elevating the role of the nurse in delivering high-quality remote health care services. CME credit for this ECHO session is available.

Learning and Session Objectives  

  • Walk through a telehealth visit from scheduling to follow-up, capturing best practices  
  • Explore leverage points for nurses to optimize key elements of the telehealth visit from initiation, patient preparation and documentation to care plans and effective/safe communication 
  • List best practices to ensure safety, quality and patient/staff experience
  • Consider strategies to leverage telehealth to optimize population health management (in-reach and outreach)
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