During the current coronavirus emergency, Comagine Health is fully staffed, and business operations are not interrupted. We are poised to accommodate the rapidly changing environment and our staff and teams are working virtually, providing technical assistance and support to health care providers and our communities during this time.
For utilization review, case management and related activities, we are continuing to process requests and answer calls via our toll-free numbers during standard business hours. We have business continuity plans in place to serve our clients, health care providers, patients and communities while also protecting our staff and minimizing the spread of the illness.
We are committed to supporting our community during the COVID-19 pandemic and will continue to provide information and resources as they are available.
Comagine Health recommends the following sources for important guidance and updates about the COVID-19 outbreak. Please refer to these sources for the most current, updated guidance from national and local leaders.
Centers for Medicare & Medicaid Services
Centers for Disease Control and Prevention
World Health Organization
Recent Updates on COVID-19 for the States We Serve
Medicare Administrative Contractors
COVID-19 Provider Hotline
Monday-Friday, 8:00 a.m.-6:00 p.m. CT
Hosted by Noridian Jurisdiction F — Medicare Part B (Alaska, Arizona, Idaho, Montana, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming). Answers questions on provisional billing privileges and enrollment flexibilities afforded by the COVID-19 waiver for providers, as well as advance payments related to COVID-19.
For a list of other MACs, visit https://www.cms.gov/Medicare/Medicare-Contracting/FFSProvCustSvcGen/MAC-Website-List.
Expanded Telehealth Benefits for Medicare Beneficiaries
On March 17, 2020, the Trump Administration announced expanded Medicare telehealth coverage that will enable beneficiaries to receive a wider range of health care services from their doctors without having to travel to a health care facility. Beginning on March 6, 2020, Medicare — administered by the Centers for Medicare & Medicaid Services (CMS) — will temporarily pay clinicians to provide telehealth services for beneficiaries residing across the entire country.
To read the Fact Sheet on this announcement visit: https://www.cms.gov/newsroom/fact-sheets/medicare-telemedicine-health-care-provider-fact-sheet
To read the Frequently Asked Questions on this announcement visit: https://www.cms.gov/files/document/medicare-telehealth-frequently-asked-questions-faqs-31720.pdf
For further details and ongoing updates please visit the CMS website: https://www.cms.gov/newsroom/press-releases/president-trump-expands-telehealth-benefits-medicare-beneficiaries-during-covid-19-outbreak.