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New Mexico Human Services Department

Comagine Health provides third-party assessor and utilization review services to the New Mexico Human Services Department/Medical Assistance Division (HSD/MAD). We strive to improve and advance the efficiency, effectiveness and quality of health care services provided to New Mexico Medicaid recipients. Our staff includes New Mexico residents, and our regional office is located in Albuquerque.


New Mexico Medicaid Services

We conduct level of care (LOC) reviews for:

  • Developmentally Disabled Waiver
  • Intermediate care facilities (ICF/IID)
  • Medically Fragile Waiver
  • Mi Via Waiver
  • Nursing facilities (NF)
  • Program of All-Inclusive Care for the Elderly (PACE)
  • Supports Waiver

We conduct budget reviews for:

  • Developmentally Disabled Waiver
  • Medically Fragile Waiver
  • Mi Via Waiver
  • Supports Waiver

We conduct fee-for-service (FFS) utilization management reviews for:

  • Behavioral health requests
  • Emergency Medical Services for Non-Citizens (EMSNC)
  • Prior authorizations


Learn More About New Mexico Medicaid

For more information about New Mexico Medicaid, please visit the New Mexico Human Services Department website at http://www.hsd.state.nm.us.

Access supplements to the MAD New Mexico Administrative Code program rules at https://www.hsd.state.nm.us/providers/Registers_and_Supplements.


Announcements

April 7, 2023: Comagine Health Upgrading Current Provider Portal (CHPP) Jiva System

Comagine Health is upgrading our current Comagine Health Provider Portal (CHPP) Jiva system. The upgraded system will be implemented on June 5, 2023.

All fee-for-service (FFS) providers rendering services that require a prior authorization or level of care (LOC), and all Home and Community-Based Waiver case managers, consultants, and community supports coordinators are required to enroll in an updated training presentation of the upgraded CHPP system. The training presentation will demonstrate how to submit prior authorization, budgets and level of care requests in the upgraded system. Providers will also retrieve prior authorization, approved budgets and level of care correspondence documents through the upgraded CHPP.

All Comagine Health Provider Portal users must be registered for the training presentation by Monday, May 1, 2023. Comagine Health Provider Portal users are required to register for the appropriate training by utilizing the registration links below.

Recordings of the trainings will also be available on the Comagine Health website Provider page under the Comagine Health Provider Portal section.

  • Acute Psychiatric Care in Freestanding Psychiatric Hospital
    May 15, 2023 | 10:30 a.m. MT
    Register Here
  • Contact Lens
    May 19, 2023 | 1:30 p.m. MT
    Register Here
  • Dental
    May 17, 2023 | 10:30 a.m. MT
    Register Here
  • Developmentally Disabled Waiver Case Managers  
    May 16, 2023 | 10:30 a.m. MT
    Register Here
  • Durable Medical Equipment (DME) to include Prosthetics/Orthotics and Nutritional Services
    May 19, 2023 | 1:30 p.m. MT
    Register Here
  • Early and Periodic Screening Diagnostic and Treatment (EPSDT)
    May 22, 2023 | 1:30 p.m. MT
    Register Here
  • Hearing Aids
    May 19, 2023 | 1:30 p.m. MT
    Register Here
  • Home Health
    May 18, 2023 | 1:30 p.m. MT
    Register Here
  • Hospitals/Physicians
    May 23, 2023 | 10:30 a.m. MT
    Register Here
  • Intermediate Care Facilities (ICF/IID)
    May 17, 2023 | 1:30 p.m. MT
    Register Here
  • Medically Fragile Waiver Case Managers 
    May 16, 2023 | 10:30 a.m. MT
    Register Here
  • Mi Via Waiver Consultants
    May 16, 2023 | 1:30 p.m. MT
    Register Here
  • Nursing Facilities (NF)
    May 17, 2023 | 1:30 p.m. MT
    Register Here
  • Private Duty Nursing Service
    May 22, 2023 | 1:30 p.m. MT
    Register Here
  • Program of All-Inclusive Care for the Elderly (PACE)
    May 15, 2023 | 10:30 a.m. MT
    Register Here
  • Rehabilitation Services (In/Outpatient)
    May 15, 2023 | 1:30 p.m. MT
    Register Here
  • Residential Accredited and Residential Non-Accredited Behavioral Health
    May 18, 2023 | 1:30 p.m. MT
    Register Here
  • Residential Substance Use Disorder (SUD) Treatment 
    May 15, 2023 | 1:30 p.m. MT
    Register Here
  • Supports Waiver — Agency-Based Community Support Coordinators
    May 16, 2023 | 10:30 a.m. MT
    Register Here
  • Supports Waiver — Participant-Directed Community Support Coordinators
    May 16, 2023 | 1:30 p.m. MT
    Register Here
  • Therapies
    May 18, 2023 | 10:30 a.m. MT
    Register Here
  • Transplant Services (In-State)
    May 23, 2023 | 10:30 a.m.
    Register Here
  • Treatment Foster Care 
    May 18, 2023 | 10:30 a.m. MT
    Register Here
  • UNM Outsider Reviewer
    May 22, 2023 | 10:30 a.m.
    Register Here

The website provides access and information to:

  • The Comagine Health Provider Portal registration packet
  • Available training dates by provider type
  • Quick start guides and training videos with step-by-step instructions on how to successfully submit a request or retrieve correspondence documents 
  • Frequently Asked Questions

Onsite training may also be requested for your agency/facility by contacting Kimberley Scott, Comagine Health, at 1-888-962-2180. Technical assistance is available by contacting Comagine Health at 1-866-962-2180. It is highly recommended that providers utilize the resources available on the website prior to calling for technical assistance.
 

Dec. 23, 2021: UNM C.O.R.E. Budget Quick Start Guide Updated

We have updated the Quick Start Guide for submitting UNM C.O.R.E. budget requests. You also can find a link to the guide on the Providers page in the Comagine Health Provider Portal section.

June 30, 2021: New Website Alert

Comagine Health has completed our New Mexico Medicaid website migration.

Effective July 1, 2021, the New Mexico Medicaid webpages on qualishealth.org will move to the new website.

The new web address is https://comagine.org/program/new-mexico-medicaid.

New Mexico Medicaid webpages on the Qualis Health website will be automatically redirected to the new Comagine Health website for the first year. After July 2022, automatic redirections will not occur; please save the new website for future reference.

June 20, 2021: Using Zoom for Level of Care In-Home Assessments

We are still doing level of care (LOC) in-home assessments (IHAs) using the computer or cell phone during the pandemic. IHAs are done using Zoom. Zoom is an online audio and web conferencing service that people use for video conference meetings. Many Mi Via participants have successfully completed their virtual IHAs using Zoom.

We understand that some families may not be familiar navigating Zoom. Goodwill has compiled several easy to follow guides to assist families with Zoom. Please encourage your participants to visit https://www.nmhealth.org/about/ddsd/pgsv/sdw/publications for more information.

December 18, 2020: COVID-19 and Business Operations Update

During the current COVID-19 Public Health Emergency, Comagine Health remains fully staffed and major business operations are not experiencing any interruptions. We continue to process requests and answer calls via our toll-free number during standard business hours. Our New Mexico toll-free number is 1-866-962-2180. We have business continuity plans in place to serve our clients, health care providers, patients and communities while also protecting our staff and minimizing the spread of the illness.

All staff in the New Mexico office are working remotely in order to adhere to the Public Health Emergency Order. Comagine Health will follow the reopening gating criteria for Bernalillo County.

Due to staff working remotely, mailed letters to New Mexico Medicaid members and waiver recipients/participants will be suspended until staff are able to safely return to the office.

Comagine Health will send Request for Information (RFI), Approval and Denial Letters to recipients/participants if a valid email address is on file. The case managers, consultants, community support coordinators and providers are encouraged to provide the recipient’s/participant’s email address in the Comagine Health Provider Portal Note section.

As always, the case managers, consultants, community support coordinators and providers may view and print the letter correspondence directly from the Comagine Health Provider Portal.

July 6, 2020: New 1915(c) Supports Waiver

The new 1915(c) Supports Waiver began on July 1, 2020. For training documents and information on how to submit Supports Waiver requests to Comagine Health, please refer to the Quick Start Guides and Checklists on the Providers page.

May 13, 2020: Updated Out-of-State Service Request Checklist

The New Mexico Medicaid Out-of-State Service Request Checklist has been revised as of April 2020.

March 18, 2020: MAD 378 and History and Physical Forms

Due to COVID-19, the 1915(c) Waiver Level of Care (LOC) Reminder Letters will not be sent out. Instead, a reminder call will be placed to the waiver participants. The necessary forms (MAD 378 and History and Physical forms) to submit an LOC request can be downloaded for their convenience.

Jan. 15, 2020: New Mexico Uniform Prior Authorization Form

The Uniform Prior Authorization Form replaces MAD forms 301, 303 and 616 as of Jan. 1, 2020.

Dec. 7, 2018: Comagine Health Now Reviewing ABA Prior Authorization Requests

Effective Dec. 1, 2018, Comagine Health will be completing prior authorization requests for Applied Behavior Analysis (ABA) Stage 3 services for the fee-for-service (FFS) population. This does not apply to clients who are enrolled with a managed care organization (MCO).

Please fax FFS ABA prior authorization requests to Comagine Health at 1-888-515-2067.