- Just Culture Champion Role
- What is a Just Culture? — Handout
- What is a Just Culture in Health Care? (recording) (4 minutes)
- In a Just Culture, What Behaviors Can we Expect? (recording) (3 minutes, 21 seconds)
Quality Assurance or Assessment and Performance Improvement (QAPI) is about analyzing and translating data into action to improve quality, safety and experience in the health care setting. The following videos outline the basics of QAPI programs and processes and are helpful as foundational knowledge for new staff, annual staff education, and development of improvement leaders and champions.
- What is QAPI? (2 minutes, 12 seconds)
- Why QAPI Matters (2 minutes)
- What Does QAPI Require? (1 minute, 36 seconds)
- Who is Responsible for QAPI? (1 minute, 28 seconds)
- What is a QAPI Program? (2 minutes 17 seconds)
- What is a QAPI Plan? (1 minute 32 seconds)
- How Do We Know What to Improve? (3 minutes, 31 seconds)
- What is a PI Project? (1 minute, 58 seconds)
- How Do You Structure a PI Project? (4 minutes, 2 seconds)
- How Do You Define a Project Aim? (3 minutes, 56 seconds)
- How Do We Know What Change to Test? (3 minutes, 12 seconds)
- What Is Data? (2 minutes, 34 seconds)
- How Do We Use Data for QAPI? (4 minutes)
- Doing It Well (2 minutes, 57 seconds)
Leading organizations through change requires several key skills. The following videos outline key concepts and skills that department managers and supervisors, quality and safety leaders, executive leaders and governing body members, implementation champions, or any other facility leader can use to effectively lead performance improvement planning and activities.
- Leading Change for Improvement Introduction (2 minutes, 22 seconds)
- Technical vs. Adaptive Change (3 minutes, 54 seconds)
- Human Factors System Design (7 minutes, 11 seconds)
- Three Common Approaches to Improvement (5 minutes, 01 seconds)
- Identifying Causes of Problems Through RCA (6 minutes)
- Proactive Risk Assessment through FMEA (4 minutes, 40 seconds)
- Corrective Action Hierarchy (4 minutes, 05 seconds)
- Prompting Project Ideas (3 minutes, 53 seconds)
- Recognizing and Celebrating QAPI (2 minutes, 57 seconds)
- Sustaining Improvement (2 minutes, 46 seconds)
