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Communicating Concerns

Source
Comagine Health

Effective, timely communication is recognized as one of the most vital components to maintaining resident safety. Yet breakdowns in communication are among the most frequently cited root causes when errors or patient safety events occur. Effective communication processes and a culture that supports psychological safety are hallmarks of resilient, high-performing teams, and are mission critical to the goal of safe, quality care. This document summarizes key concepts and ideas shared by LTPAC leaders to help you explore this topic with your team and identify performance improvement opportunities.