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Person-Centered Customer Service Workshop Handbook

Comagine Health

Person-centered customer service focuses on enhancing individuals’ health care experience and harnessing our own empathy, compassion and professionalism to reflect to those we serve. This handbook provides the necessary guidance to execute a workshop that is tailored to the organization and that builds on the work of attendees to renew their commitment to person-centered customer service and captures the key elements of customer service from within the hearts and minds of attendees.