Person-centered customer service focuses on enhancing individuals’ health care experience and harnessing our own empathy, compassion and professionalism to reflect to those we serve.

This workbook was designed to assist BHAs in becoming familiar with elements of VBP, value-based payments, and provide tools to help with these transformation efforts.

In the new world of integrated care, behavioral health providers are becoming increasingly important in their clients’ chronic disease management strategies.

Telepsychiatry is a topic of interest to many primary care providers in rural communities. This guide is meant to provide primary care providers with an overview of key considerations for telepsychiatry services, including questions to consider for a practice’s unique needs.

This short video examines a successful behavioral health strategy utilizing telepsychiatry in primary care at the Mid-Valley Clinic in Omak, Washington.

This short video examines successful behavioral health integration into primary care at the Yakima Valley Farm Workers Clinic.