This is the first in the Candid Conversations audiocast series. It focuses on Improving the patient and provider experience. The series will address the following topics:

• What things contribute to length of stay for emergency department patients?
• Why are some patients leaving before they are seen by a provider?
• Are there ways to improve triage or medical screening exam times?
• The importance of timely phone calls.
• Do patients have access to appropriate levels of care?

This document includes key terms used in episode 1 of the Candid Conversations audiocast series.

This document provides key takeaways from the "Hitting the Mark: Ensuring Triage Accuracy to Improve Emergency Department Care" recording.

This recording covers frequently asked questions, best practices on reporting requirements, key takeaways from the March 2023 NHSN training, antimicrobial use (AU) reporting requirements for 2024 and other strategies for managing user numbers, contacts and administrative rights.

This document provides links to evidence-based practices, resources and tools to assist with preventing avoidable readmissions.

Slide deck from the June 7, 2023 presentation.

This document offers tools to support proactive ways health care providers can discuss advance care planning with their patients.

This recording discusses how social drivers of health are different in indigenous communities; primary social issues with the highest impact in indigenous communities; steps to take to implement a health equity program; assessing a patient's social needs in a way that is culturally respectful; and how to use EMRs to assess and document social drivers of health.

This session discusses the importance of onboarding; the power of delegation; team building to promote trust, communication and collaboration; professional development activities to promote confidence, satisfaction and enhance performance; and ensuring employee health and wellness in the workplace.

The purpose of this quick guide is to provide facility staff with links to resources, tools and evidence-based practices to support hospitals in patient care across the care continuum.