Health care provider guidelines for articulating empathy to patients and families.

Model for communicating effectively with patients when sharing serious, bad or life-altering news.

Slide from the presentation introducing participants to the District of Columbia Department of Health Care Finance (DHCF) Nursing Facility Quality Improvement Collaborative.

Slides deck from a presentation on using The Model for Improvement with PDSA cycles to accelerate improvement.

Part of the DCHF Nursing Facility Quality Improvement Collaborative.

Slides from a presentation about using prompted voiding to reduce urinary incontinence in nursing home residents.

For participants the DCHF Nursing Facility Quality Improvement Collaborative.

Information to help patients explore their health care goals should they develop dementia and forms for recording their preferences.

Slides from a presentation on advanced care planning (ACP) in nursing homes that discusses why it's important, why we don't talk about it and how to talk about it, as well as elements of effective ACP in nursing homes.

Toolkit to assist participants in the DCHF Nursing Facility Quality Improvement Program with developing and implementing quality, person-centered end-of-life care that is consistent with residents' wishes.

Slide deck from a presentation by VITAS Healthcare on learning about cultural values and perspectives different than your own so that you can have culturally appropriate interactions with patients and their families.

For participants in the District of Columbia DCHF Nursing Facility Quality Improvement Collaborative.

Slide from a presentation by the Lisner-Louise-Dickson-Hurt Home about their end-of-life program.

Part of the DCHF Nursing Facility Quality Improvement Collaborative.