This session provided a deeper look at how incorporating the 4Ms of an Age-Friendly Health System into practice will positively impact the care provided to residents and reduce the potential risk of harm. Participants explored the potential impact of implicit bias on teamwork and resident care and the importance of cultural humility when interacting with others. One center shared how they successfully implemented the core elements of an age-friendly health system and how this approach improved resident-centered care. 

This session focuses on changing the narrative around change fatigue. Participants explored strategies to avoid and overcome change fatigue, assess readiness for change, and maintain continuity when leadership changes. The case study highlights the potential impact of change on residents. Strategies presented in the session will be connected to elements for improving joy in work in support of staff satisfaction and retention.

The Centers for Medicare & Medicaid Services (CMS) Quality, Safety & Education Portal (QSEP) offers an interactive, scenario-based course that incorporates recent best practices from nursing homes. With this training, front-line staff and management have an opportunity to fine-tune their skills and enhance their ability to address challenges related to COVID-19.

This flyer explains the training options available.

This session focused on recognizing and addressing the impact of change fatigue on staff, residents, and family members, to reduce the potentially negative effects on quality improvement efforts and the quality of care. Large and small group discussion opportunities allowed participants to explore strategies for building a culture of psychological safety that supports engagement to reduce the risk for change fatigue.

Comagine Health has a long history of serving as a thought partner to and provider of care management services to state agencies in pursuit of a more equitable, accessible and outcomes-driven system while reducing costs to patients and burden on providers. Our customized services balance our clients’ obligation to be responsible stewards of limited resources and providers’ need for reduced administrative burden so they can deliver quality care as efficiently as possible.

Our patient-centered approach honors individuals’ culture, social context and values — and empowers them to play an active role in making decisions about their own care. When health care is oriented around the unique needs of the patient, it can lead to higher patient satisfaction and better clinical outcomes.

This session focused on how leaders can do positive leadership walkrounds and engage staff in similar behaviors to build trust and reduce the impact of change fatigue. Role play, breakout, and case study opportunities were provided for real world experiences that reinforce learning.

This session focuses on strategies and resources to help balance new quality improvement projects with others that are nearing completion (entering the sustainment phase). Participants have the opportunity to hear from peers on how they engage staff and medical directors/providers in the QAPI program during roundtable discussions. Also the use of Kamishibai cards to ensure improvements are sustained and for gathering data about sustainment will be introduced.

This session focused on implementation of the Kamishibai Cards (K Cards) to support implementation of new processes, as well as monitoring compliance with process implementation for real-time measurement and daily improvement opportunities. Participants explored how experiences with using K Cards can provide stories to share about their quality improvement journey and how they can provide a motivating vision for continued improvement efforts. Participants also learned and saw how K Cards can demonstrate a facility wide commitment to high quality care, continuous learning and opportunities to engage staff, residents and families in quality improvement.

This session focuses on a processes and strategies for documenting the quality improvement journey, which includes maintaining an inventory of performance improvement projects (PIPs) over time and capturing successes and lessons learned during implementation to be shared with staff, residents, and families. Roundtable discussion will provide an opportunity to share and learn between peers about strategies to cultivate stories about the quality improvement journey. Participants will explore various options for celebrating and sharing these stories about their quality improvement journeys.

This session focuses on a processes and strategies for documenting the quality improvement journey, which includes maintaining an inventory of performance improvement projects (PIPs) over time and capturing successes and lessons learned during implementation to be shared with staff, residents, and families. Roundtable discussion will provide an opportunity to share and learn between peers about strategies to cultivate stories about the quality improvement journey. Participants will explore various options for celebrating and sharing these stories about their quality improvement journeys.