This session provided a deeper look at how incorporating the 4Ms of an Age-Friendly Health System into practice will positively impact the care provided to residents and reduce the potential risk of harm. Participants explored the potential impact of implicit bias on teamwork and resident care and the importance of cultural humility when interacting with others. One center shared how they successfully implemented the core elements of an age-friendly health system and how this approach improved resident-centered care. 

This is the first in the Candid Conversations audiocast series. It focuses on Improving the patient and provider experience. The series will address the following topics:

• What things contribute to length of stay for emergency department patients?
• Why are some patients leaving before they are seen by a provider?
• Are there ways to improve triage or medical screening exam times?
• The importance of timely phone calls.
• Do patients have access to appropriate levels of care?

This document includes key terms used in episode 1 of the Candid Conversations audiocast series.

This session focuses on changing the narrative around change fatigue. Participants explored strategies to avoid and overcome change fatigue, assess readiness for change, and maintain continuity when leadership changes. The case study highlights the potential impact of change on residents. Strategies presented in the session will be connected to elements for improving joy in work in support of staff satisfaction and retention.

Quick Start Guide for submitting continued stay review extension requests for treatment of foster care and residential providers.

The Centers for Medicare & Medicaid Services (CMS) Quality, Safety & Education Portal (QSEP) offers an interactive, scenario-based course that incorporates recent best practices from nursing homes. With this training, front-line staff and management have an opportunity to fine-tune their skills and enhance their ability to address challenges related to COVID-19.

This flyer explains the training options available.

This document provides key takeaways from the "Hitting the Mark: Ensuring Triage Accuracy to Improve Emergency Department Care" recording.

This recording covers frequently asked questions, best practices on reporting requirements, key takeaways from the March 2023 NHSN training, antimicrobial use (AU) reporting requirements for 2024 and other strategies for managing user numbers, contacts and administrative rights.

This document provides links to evidence-based practices, resources and tools to assist with preventing avoidable readmissions.

Slide deck from the June 7, 2023 presentation.