In this presentation you will learn how to gather, compile and organize data to build a strategic plan for the year ahead.

This presentation focuses on why it is important to have contact after and ED visit; best practices for follow-up after an ED visit: and how to mitigate common challenges and barriers to effectively follow up after and ED visit.

This presentation focuses on identifying and addressing risk factors that lead patients to leave without being seen (LWBS) in an ED; importance of follow-up with patient who LWBS; best practices in follow-up; and data collection process for patients who LWBS.

The purpose of this plan is to provide guidance for managing an unannounced survey.

This recording focuses on how data informs and drives improvement.

This recording discusses how we use metrics to define performance over time.

This recording shows you how to maintain a robust QAPI program and the tools you can use to do so.

This is a recording of frequently asked questions and answers for IHS and NHSN reporting.

Key criteria for a robust improvement action plan. This criteria checklist can be applied to any improvement action plan.

This session defines workplace violence and prevalence, reviews The Joint Commission standards on workplace violence, and shares evidence-based and promising practices to reduce and prevent workplace violence.