This workbook was designed to assist BHAs in becoming familiar with elements of VBP, value-based payments, and provide tools to help with these transformation efforts. Ideally, the agency leadership team will have reviewed the Value-Based Payment Practice Transformation Planning Guide developed in partnership with the Healthier Washington Practice Transformation Support Hub, National Council for Behavioral Health, and the Washington Council for Behavioral Health and will have assembled a VBP/transformation team. This workbook was structured with the assumption that the leadership team will utilize the Value-Based Payment Practice Transformation Planning Guide to build their conceptual roadmap while relying on this workbook to help with the concrete aspects of planning and implementation.

Person-centered customer service focuses on enhancing individuals’ health care experience and harnessing our own empathy, compassion and professionalism to reflect to those we serve. This handbook provides the necessary guidance to execute a workshop that is tailored to the organization and that builds on the work of attendees to renew their commitment to person-centered customer service and captures the key elements of customer service from within the hearts and minds of attendees.

Links to helpful and reliable resources with summaries of each resource that convey the main concepts within each resource. Offers long-term care staff easy and quick access to the several aspects surrounding UTIs and CAUTIs.

This short brochure highlights steps providers can take to prioritize vaccination in their practices.

This flyer for older adult grandparents highlights the importance of vaccination for influenza, pneumonia, COVID-19, Tdap, shingles and MMR. It also emphasizes the importance of protecting loved ones through vaccination.

This flyer includes educational language for patients about chronic kidney disease and links to public health department resources.

Sample Oregon clinic comparison report that demonstrates clinic variation in cost and quality compared to state averages. This report displays information based on claims data for commercial patients attributed to a primary care clinic. The report includes:

• Cost, resource utilization and price index at the clinic level for the commercial population during a single calendar year
• Detail for inpatient, outpatient, professional and pharmacy claims
• A statewide average for all measures

Comagine Health is contracted by the Washington State Department of Labor and Industries (L&I) to provide utilization review (UR) services for injured worker claims in Washington State. This report presents findings from an economic analysis of the costs and savings to L&I from UR conducted by Comagine Health for lumbar fusion among work-related back injuries in Washington State.

The existing utilization management (UM) paradigm has become costly, burdensome to physicians and patients, and potentially harmful. This white paper provides a blueprint for next generation UM that is embraced by all stakeholders and effectively promotes the goals of the Quadruple Aim.

The purpose of this guide is to provide information on current best practices for surgical suites on safer opioid prescribing, Naloxone co-prescribing, safe disposal, and the use of medication logbooks.