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Vocational Rehabilitation

Comagine Health’s ESRD Network strives to promote optimal care for people with end-stage renal disease. Optimal care includes not only safe and quality care, but also improved patient independence and quality of life. Vocational rehabilitation (VR) provides a path to reduce the impact of kidney disease on your lifestyle and income.

These VR resources can assist you in returning to work or school.

Comagine Health ESRD

Social Security Administration

*Available in other languages at https://www.ssa.gov.

Home Dialysis Central

 

The Network is here to support your vocational rehabilitation efforts and to help remove any barriers. If you have any suggestions or comments or would like assistance with VR, please call Lisa Hall, patient services director, at 800-262-1514.

Emergency Preparedness

Current Closures

  • No current facility closures

Report Closures or Service Interruptions

Report to the Network any changes impacting normal facility operations, schedules or access to treatment as a result of power outage, impassable roads or evacuation. Notify the Network as soon as there is a known problem — including outside of business hours.


Guide to Reporting Emergency Events to the Network

 

Resources for Providers

General

Local Support and Supplies

CMS requires facilities to contact their local disaster management agency at least annually and as needed for support with restoration of services or to obtain medical resources such as PPE in the event of a disaster or an emergency.

 

Network’s Role in Emergencies

Comagine Health ESRD Network 16 is required by the Centers for Medicare & Medicaid Services (CMS) to conduct emergency preparedness and response activities to assist the renal patient and provider communities in Alaska, Idaho, Montana, Oregon and Washington.

In preparation for emergencies, the Network:

  • Encourages dialysis facilities to plan for emergency situations
  • Provides technical assistance in the development of emergency plans
  • Provides educational materials to the patient and provider community on topics related to emergency/disaster
  • Develops an internal Network plan for preparedness and response, including arrangements with backup Networks if local operations are impaired

During emergency responses, and per HIPAA and CMS policy, the Network:

  • Disseminates central contact numbers for dialysis providers in the affected area to assist patients and providers in coordinating the provision of dialysis services
  • Posts information about open and closed status of facilities on the Network website
  • Assists patients with contacting dialysis providers to arrange treatment
  • Assists family members with locating displaced patients
  • Assists treating facilities with obtaining necessary information to care for patients
  • Works with CMS or its contractor to maintain a database tracking system for patient whereabouts (dialysis centers and/or shelter locations)
  • Hosts conference calls with CMS, providers, vendors and other entities to coordinate care for patients
  • Enacts backup Network arrangements if our Network office operations are compromised. We have a CMS-approved mutual backup agreement with ESRD Network 2 in New York.

Contact Us

Phone: 206-923-0714

Patient phone: 800-262-1514

Fax: 206-923-0716

Provider Resources

Grievance Posters

  • Network Grievance Posters
    Download the Network Grievance Posters in English and Spanish. These must be posted in your facility where patients and State Surveyors can easily see them.
    English | Spanish.

Staff Education

Continuing Education

Forum MAC Toolkits

The Medical Advisory Council (MAC) of the National Forum of ESRD Networks has developed toolkits to assist facilities in meeting the Conditions for Coverage.

  • Emergency Preparedness in the Dialysis Unit
  • Medication Conversion Guide
  • MAC Speakers Bureau Brochure
  • Inpatient Medical Director Toolkit
  • Transitions of Care Toolkit
  • Outpatient Medical Director Toolkit
  • Vaccination Toolkit
  • Kidney Transplant Toolkit
  • Home Dialysis Toolkit
  • QAPI Toolkit
  • Catheter Reduction Toolkit

Access the MAC toolkits

Kidney Education and Resources

Support Groups

Download our Virtual Peer Support information sheet.

Regional Support Groups

Virtual Support Groups

Home Dialysis Central (HDC) Discussion Groups

National Kidney Foundation (NKF) Online Community and Helpline

  • Kidney Transplant on HealthUnlocked
    Online community where you can share your experiences, ask questions and get answers that are accurate and up to date. Visit https://healthunlocked.com/nkf-kidneytransplant/about.
  • NKF Cares
    Helpline offering support for people affected by kidney disease. Designed for patients, family members and care partners. Call 1-855-NKF-CARES (855-653-2273) or email nkfcares@kidney.org.
  • NKF Peers
    Speak with a peer mentor who shares your experiences with dialysis, transplant, living kidney donation or COVID-19. Visit https://www.kidney.org/patients/peers to learn more.

 

If you know of a support group not listed here, please fill out this form so we can add it to our list.

 

Other Resources for Patients

We encourage patients to bring questions about these resources to their health care team.

Health care professionals who use these resources are responsible for evaluating the appropriateness of the content.

  • American Association of Kidney Patients (AAKP)
    Organization for kidney patients that provides educational material about treatment options and resources.
    http://www.aakp.org
  • American Kidney Fund (AKF)
    Kidney health awareness, education and prevention, along with financial assistance to help low-income dialysis and transplant patients access health care.
    http://www.kidneyfund.org
  • Centers for Disease Control & Prevention (CDC)
    Infection prevention for dialysis patients, including dialysis access.
    https://www.cdc.gov/dialysis/patient
  • Dialysis Patient Depression Toolkit
    Depression toolkit designed by patients for patients with contributions from professional collaborators.
    English | Spanish
  • Depression & Dialysis: Removing the Stigma and Strengthening our Mental Health
    Recording and slides of October 2018 webinar hosted by patient leaders in collaboration with AAKP and NKF.
    https://bit.ly/3jsAByW
  • Federal Communications Commission (FCC) Internet Access Assistance Program
    FCC Affordable Connectivity Program (ACP) that provides eligible households with a discount on broadband internet services and connected devices.
    https://www.fcc.gov/sites/default/files/acp-flyer-i.pdf
  • Home Dialysis Central
    Information for kidney patients about all types of treatment options.
    https://www.homedialysis.org
  • Kidney School
    Dialysis-related learning modules for patients and staff.
    https://www.kidneyschool.org
  • My Kidney Life Plan
    Tool to assist patients with selecting a treatment option to fit their lifestyle
    https://mykidneylifeplan.org
  • Medical Education Institute (MEI) Life Options Rehabilitation
    Materials for kidney patients about treatment options, rehabilitation and maintaining an active lifestyle.
    http://www.lifeoptions.org
  • National Coordinating Center (NCC)
    Educational materials for the ESRD community, including new dialysis patients.
    https://esrdncc.org/en/patients
  • National Kidney Foundation (NKF)
    Information and resources for kidney patients about kidney disease and treatment options
    http://www.kidney.org
  • Neighborhood Navigator (AAFP)
    Interactive tool to connect patients with resources in their community
    https://www.aafp.org/family-physician/patient-care/the-everyone-project/neighborhood-navigator.html
  • Renal Support Network (RSN)
    Patient-run organization providing support for patients affected by chronic kidney disease.
    https://www.rsnhope.org

 

Decreasing Patient-Provider Conflict

The Decreasing Dialysis Patient-Provider Conflict Toolkit provides resources to help nurses, physicians, social workers, patient care technicians, dieticians, administrators, unit secretaries and all other staff involved in the daily operations of the dialysis clinic to better understand, respond to and decrease conflict.

The DPC Toolkit is designed to help:

  • Create safe dialysis facilities
  • Provide training resources for handling conflict
  • Improve patient-provider relations
  • Improve patient-provider satisfaction with the dialysis experience

Decreasing Dialysis Patient-Provider Conflict Toolkit

Decreasing Patient-Provider Conflict (DPC) Revised Modules 2024

Kidney Transplant

A kidney transplant is when a kidney from another person (living or deceased) is placed inside your body to do the work that your own kidneys can no longer do. With a kidney transplant you can live a normal life and do not require any form of dialysis while the kidney continues to function. Every patient has the right to be referred and evaluated for a transplant.

You need to pass some medical tests to get a transplant. These tests look to see if your body is healthy enough for the surgery and if you will be able to take the medications needed after surgery to help your body adapt to the new kidney.

Trained staff work with you to determine if transplant is right for you. If you have been told by one transplant center that you are not a candidate, you may qualify at another transplant center with different criteria.

Your doctor should discuss all of the risks and benefits of kidney transplant. Transplants are not always successful. If your transplant fails, you can still pursue other treatment options and get back on the transplant list.

Selecting a Transplant Center

Kidney transplant centers have varying criteria for patients. Use the Kidney Transplant Compare tool to find the best match for your needs. You can search, save and compare centers by medical criteria, support services, wait times, survival rates and location.

Living Kidney Donation

Oregon Transplant Centers

Washington Transplant Centers

Kidney Transplant Resources

Transplant Financial Assistance

Vocational Rehabilitation

Comagine Health’s ESRD Network strives to promote optimal care for people with end-stage renal disease. Optimal care includes not only safe and quality care, but also efforts to improve patient independence, quality of life and rehabilitation. The CMS Conditions for Coverage for ESRD Facilities require facilities to assist patients with an individualized vocational rehabilitation (VR) plan.

These VR resources can help you provide optimal care for your patients and fulfill the Conditions for Coverage.

Comagine Health ESRD — for Staff

Comagine Health ESRD — for Patients

Social Security Administration

*Available in other languages at https://www.ssa.gov.

Home Dialysis Central

Additional Resources

 

The Network is here to support your vocational rehabilitation efforts and to help remove any barriers. If you have any suggestions or comments or would like technical assistance, please call Lisa Hall, MSSW, LICSW, patient services director, at 206-923-0714, ext. 4213.

Involuntary Discharge

The Conditions for Coverage for ESRD Facilities require notification to both the Network and the State Survey Agency of involuntary discharges and transfers. The Centers for Medicare & Medicaid Services (CMS) expects the Network and State Survey Agencies to work collaboratively to ensure facilities follow the ESRD regulatory requirements and to protect the rights of ESRD patients.

Involuntary discharge (IVD) should be the option of last resort. Discharged patients are at high risk for morbidity and mortality. Most challenging situations can be successfully managed through effective assessment, care planning, interventions, and collaboration between providers and patients.

The Network is available for consultation regarding challenging situations and should be contacted as a resource for technical assistance and education.

This webpage is intended to help dialysis facilities comply with CMS and ESRD Network requirements related to IVDs. It includes actions facilities should take and a checklist of the documents that must be sent to the Network.

 

Facility Actions — When Patients Are at Risk For IVD
  • Notify the Network prior to initiating an IVD. Call the Patient Services Department at 206-923-0714. Network staff will review the issues and explore possible interventions with the facility.
  • Follow your facility’s existing policy and procedure for IVD. It is the medical director’s responsibility to ensure that there is a clearly documented policy and procedure in place for IVDs.

    The ESRD federal regulations (see Interpretive Guidelines V766, V767 and V520) specify that no patient should be discharged or transferred from the facility unless: 1) The patient or payer no longer reimburses the facility for the ordered services; 2) The facility ceases to operate; 3) The transfer is necessary for the patient’s welfare because the facility can no longer meet the patient’s documented medical needs; 4) The facility has reassessed the patient and determined the patient’s behavior is disruptive and abusive to the extent that the delivery of care to the patient or the ability of the facility to operate effectively is seriously impaired; or 5) The patient is an immediate severe threat to the health and safety of others. In cases of immediate severe threat to the health and safety of others, the facility may use an abbreviated procedure.

    See also Medical Director Responsibilities for Management of Involuntary Discharges.

  • Train facility staff. All staff should be trained on IVD policies and procedures and conflict management techniques. Training modules for decreasing patient-provider conflict are on our Decreasing Patient-Provider Conflict webpage.
  • Document all problems with patients. This includes all meetings, assessments, root cause analyses, interventions, patient grievances, written behavior agreements, etc. The regulations require that any patient considered at risk for involuntary discharge and transfer be considered unstable, and therefore reassessed monthly.
  • IVD should be the option of last resort. If all documented efforts to resolve the problem have failed, including consultation with the ESRD Network, then the facility, under direction of the medical director, can proceed with IVD. The Facility Actions checklist in the next section provides the required steps in accordance with the Conditions for Coverage.

 

Facility Actions — When the Decision Has Been Made to IVD a Patient
  • Notify the Network and follow up with required records within five business days of patient notification of discharge.
  • Notify the State Survey Agency of the IVD. Fill out the State Notification of Involuntary Discharge/Transfer form, then print and fax it to the state. State Survey office fax numbers are at the end of this page.
  • Document all actions related to the IVD in the patient’s medical record.
    • Description of problems and steps taken toward resolution
    • Reassessments
    • Root cause analysis
  • Required documents: Fax the following documents to the Network Patient Services Department at 206-923-0716.
    • Progress notes describing the problems and attempts toward resolution
    • Physician order to discharge the patient, signed by the attending nephrologist and the medical director
    • All letters, behavioral agreements and written communications regarding the issues
    • For immediate severe threat discharges, a copy of the incident report and/or police report
    • Documentation that the State Survey Agency was contacted
    • Documentation of attempts to place the patient in another outpatient dialysis facility
  • Report the patient as an IVD in EQRS upon the last day of treatment.

 

Medical Director Responsibilities for Management of IVDs

The medical director has specific responsibilities and accountability to the governing body for patient care and outcomes and is responsible for ensuring that the interdisciplinary team adheres to discharge and transfer policies. Code of Federal Regulations 42 CFR 494.180 (f) contains the reasons for involuntary discharge or transfer and the medical director’s responsibilities.

The Medical Advisory Council of the Forum of ESRD Networks’ Medical Director Toolkit contains an excellent section, “Dealing with Problem Patients in the Unit.”

 

State ESRD Surveyor Phone and Fax Numbers

Alaska
Phone: 907-334-2483
Fax: 907-334-2682

Idaho
Phone: 208-334-6626
Fax: 208-364-1888

Montana
Phone: 406-444-2099
Fax: 406-444-3456

Oregon
Phone: 971-673-3269
Fax: 971-673-0556

Washington
Phone: 360-236-4681
Fax: 360-359-7958

 

 

ESRD Network 16 is under contract with the Centers for Medicare and Medicaid Services (CMS). The contents of this document do not necessarily reflect CMS policy.

EQRS

EQRS Training and Support

Network Resources

CMS Resources

Applying for EQRS Access

Admission/Discharge Instructions

Updating Patient Attributes/Attribute History

CMS Forms 2728 and 2746

CMS-2744 (Annual Facility Survey)

The CMS-2744A is completed annually by all Medicare-certified dialysis facilities. It collects information about patient and treatment counts at a dialysis facility for the prior calendar year along with facility and staffing information.

The CMS-2744B is completed annually by all Medicare-certified transplant centers and collects information about kidney transplants performed, Medicare information and patients awaiting transplant.

Network staff are available for 30-minute, one-on-one appointments to help you complete the CMS-2744.


CMS-2744 Resources

Network Resources

CMS Resources